With so many different devices, browsers and networks, sometimes things can go wrong. We're here to help if it does.
Selected video not available, and returning viewer to Dashboard.
This is your browser serving a cached page and occurred because your web session had expired. Prior to this happening, you would have been asked to log in. This resolves itself in around 10 minutes, but there are two things you can do:
- Watch the video on a different device or browser.
- Clear the cache on your device. (You can google how to do this for your specific browser).
To avoid this happening in the future, it's a good idea to log out when you have finished using Drum Ambition. (You can always click the "remember me" button on the log-in page for speedy access).
Video playback is too fast.
If this is happening on your device, open the settings in the video player, and select the desired playback speed. (Click the lower right of the player to display the settings option). The normal playback speed is 1x.
Video Buffering.
This is caused by slow local internet or cellular connections. If you are experiencing streaming issues, lowering the resolution of the video can help. Open the settings in the video player, and select the desired picture quality.
